Our Approach to Legal Services

At Legal Tracks™, we approach every piece of legal advice with client-focused creativity and foresight, focusing on delivering comprehensive solutions to our clients. Our pioneering package of business consultancy services and our proprietary project management system allow us to efficiently manage complex, multi-national legal matters through a single point of contact, ensuring cost predictability and high-quality service.

Our Unique Project Management Approach

We have extensive experience in configuring and managing teams to handle projects of this scale and complexity. Our internal management system, focuses on measurable outcomes, cost efficiency, and giving clients control over the entire process.

Key Phases of Our Project Management System:

Scope:

At the onset of each engagement, and prior to briefing any new matter, we conduct a comprehensive scoping exercise with you. This allows us to clearly understand your objectives and critical priorities, ensuring that we tailor our approach to precisely meet your needs.

Plan:

Based on the scoping exercise, we will develop a mutually agreed-upon plan that defines our involvement and outlines associated costs. Throughout the project, we continuously monitor progress and adjust the plan as necessary in consultation with you, ensuring collaborative decision-making to achieve the best outcomes.

Execution:

Our team will efficiently implement the plan, providing regular updates through the communication channels of your choice. We will closely monitor performance against the budget and timeline, seeking feedback to continuously improve our services and meet your expectations.

Closure:

Upon successful completion, we will finalize the project in line with your objectives, ensuring the matter is resolved within the agreed budget and timeframe. We believe in a collaborative close-out process to ensure a smooth transition and satisfaction with the results.

This structured, adaptable approach has garnered positive feedback from our clients, ensuring transparency, engagement, and satisfaction at every stage.

Performance Monitoring and Quality Assurance

Our performance monitoring is embedded throughout the project’s lifecycle. We track progress against the delivery plan, identifying and addressing any underperformance promptly. Regular lessons learned sessions are conducted to ensure continuous improvement, with best practices integrated into our evolving approach.

Communication:

We maintain open communication through daily contact (phone, email) and commit to regular status meetings. Updates and presentations will be prepared in the required languages and formats to ensure clarity and alignment with your expectations.

Extranet Platform:

To streamline communication and management, we offer a bespoke, secure extranet platform. This acts as a central hub for all project-related communications and document storage. It allows for 24/7 access to key documents, team contact information, and collaborative features for document sharing and task tracking, enhancing both transparency and efficiency.

Quality Assurance, Monitoring, and Evaluation Plan

We ensure that every task is assigned to the right professional, at the right time, with the appropriate expertise. This approach guarantees that our legal advice is not only technically sound but also commercially aligned with your business objectives.

Quality Management System (QMS):

Our QMS includes rigorous supervision protocols, which outline oversight based on the complexity of the work and the experience level of the team member involved. Deliverables such as time and fee estimates are closely monitored to avoid overruns.

Ongoing Monitoring:

Each team has processes in place for ongoing quality monitoring, including capacity planning, supervision, client updates, validation of work in progress, and traceability through our case management system.

Client Satisfaction:

We regularly gather client feedback—both informally and through third-party surveys—to measure satisfaction and adapt our services accordingly. We conduct satisfaction surveys via online and telephone interviews, ensuring a comprehensive evaluation of our performance.

Tracking Project Performance

Our online matter tracking and billing systems allow for tailored reporting at intervals and formats that suit your needs. Performance will be monitored against the service level agreement, and any delays or issues will be promptly communicated. We ensure that any necessary adjustments are made only after consultation and agreement with you, ensuring full transparency and control over the project’s progression.